Privacy.

TASKO GENERAL CONCEPTS LIMITED ("Tasko", "we", "us", "our") operates the Tasko marketplace at tasko.ng and the Tasko mobile apps for clients (Tasko) and specialists (Tasko Pro) on Android and Apple devices. We connect people who need home and local services with independent specialists and facilitate payments through Tasko Pay. For data-protection purposes, TASKO GENERAL CONCEPTS LIMITED is the data controller for personal information described in this policy.

This policy is prepared in line with the Nigeria Data Protection Act 2023 (NDPA), the Nigeria Data Protection Regulation 2019 (NDPR) issued by the National Information Technology Development Agency (NITDA), and guidance from the Nigeria Data Protection Commission (NDPC). It also respects fundamental rights under the Constitution of the Federal Republic of Nigeria 1999 (as amended), including the right to privacy. Where consumer matters arise, we align with the Federal Competition and Consumer Protection Act 2018 (FCCPA) and FCCPC guidance on fair dealing and transparency.

Account data: email address, name, profile photo, and preferences. Job data: service category, description, photos, voice notes, location, and scheduling. Communication data: in-app chat and support messages. Payment data: transaction references, amounts, payment-hold status, and payout records — card and bank details are processed by licensed payment partners, not stored in full by Tasko. Specialist (Pro) data: NIN and identity document images where voluntarily submitted for verification, selfie images for face verification, bank account details for Flutterwave payouts, portfolio and certificate uploads, and service zones. Technical data: device type, IP address, app version, and diagnostic logs.

We use personal data to provide and improve Tasko, match jobs with specialists, process Tasko Pay transactions, offer customer support, prevent fraud, comply with applicable law, and send service-related notices. We do not sell your personal data. Marketing messages are sent only where permitted by law and your preferences.

Under the NDPA/NDPR we rely on: (a) performance of a contract — to deliver the service you request; (b) legitimate interests — fraud prevention, security, and service improvement, balanced against your rights; (c) legal obligation — tax, regulatory, and court orders; and (d) consent — where required, for example optional marketing or optional verification features.

We share information only as needed: with specialists or clients involved in a job, with payment processors (e.g. Flutterwave), cloud infrastructure providers (e.g. AWS), authentication providers, and professional advisers under confidentiality duties. All processors are bound by contracts requiring appropriate security and lawful processing. We may disclose information if required by Nigerian law, court order, or a competent authority.

Some service providers may process data outside Nigeria. Where this occurs, we implement safeguards recognised under the NDPA/NDPR, such as standard contractual clauses or adequacy decisions, to protect your information.

We retain personal data while your account is active and for a reasonable period afterward for disputes, fraud prevention, accounting, and legal compliance. Transaction records may be kept longer where required by tax or financial regulations.

Subject to applicable law, you may request access, correction, deletion, restriction, or portability of your personal data, and object to certain processing. To exercise these rights, email help@tasko.ng. You may withdraw consent at any time where processing is consent-based. You may lodge a complaint with the Nigeria Data Protection Commission at ndpc.gov.ng if you believe your rights have been infringed.

We use encryption in transit (TLS), access controls, and organisational measures appropriate to a payments-adjacent platform. No system is completely secure; please report suspected incidents promptly to help@tasko.ng.

Tasko is intended for users aged 18 and over. We do not knowingly collect personal data from children. If you believe a minor has provided data, contact us for deletion.

We may update this policy to reflect legal or product changes. The "Last updated" date will change and, where required, we will provide additional notice. Continued use after an update constitutes acceptance of the revised policy.

Data protection enquiries: help@tasko.ng.