Refund Policy

1. Overview

Tasko Pay holds or allocates client payments until a job is confirmed complete or a dispute is resolved. Refunds are available only for payments made through Tasko Pay. Cash or direct bank transfers to specialists outside Tasko are not refundable by Tasko. Full dispute process: https://tasko.ng/disputes.

2. Eligible refund situations

You may be eligible for a full or partial refund when:

• Specialist no-show or failure to start work as agreed.
• Work incomplete or materially different from the accepted offer and chat scope.
• Duplicate or accidental double payment for the same hire.
• Confirmed fraud or unauthorised use of your Tasko account (subject to investigation).
• Job cancelled before work starts under in-app cancellation rules where payment was already captured.
• Dispute outcome of full or partial refund as decided by Tasko ops.

3. Non-refundable situations

Refunds are generally not available when:

• You marked the job complete and the grace period passed without a dispute, and work was performed as agreed.
• Change of mind after satisfactory completion.
• Off-platform payments (cash, personal transfer, etc.).
• Materials or third-party costs you agreed to pay outside Tasko Pay.
• Delays caused by inaccurate job information you provided.
• Chargebacks filed without contacting Tasko first (may lead to account action).

4. Partial refunds

Where work was partially performed, Tasko may award a partial refund to the client and a partial release to the specialist based on evidence (photos, chat, attendance). Platform fees may be adjusted according to the outcome and what was disclosed at checkout.

5. Refund methods

We process approved refunds as follows:

• Preferred: refund to the original Paystack payment method (card, bank transfer, or USSD) where the payment rails support it.
• Fallback: credit to your Tasko client refund wallet for withdrawal to a Nigerian bank account.
• Partial refunds use the same rails for the refunded portion.

6. Timelines

Dispute assignment typically within one business day. Resolution depends on evidence from both parties — often within a few business days. After approval, Paystack and banks may take several business days (sometimes up to about ten) to post the refund. Wallet withdrawals follow Paystack Transfer schedules.

7. Cancelled and abandoned jobs

If a hire is cancelled before work starts, we refund according to in-app status and whether the specialist had already committed time. Abandoned projects (no response from either party) may be closed by ops with a refund, release, or split based on the record.

8. Poor quality and missed deadlines

Open a dispute before confirming completion. Provide photos and chat evidence. Ops may request a remediation attempt, partial refund, or full refund depending on severity and whether the specialist was given a reasonable chance to fix the issue.

9. Exceptions

Tasko may deviate from this policy where required by law, payment-partner rules, fraud prevention, or court order. Nothing here limits mandatory rights under the Federal Competition and Consumer Protection Act 2018 (FCCPA).

10. Contact

Refund questions: help@tasko.ng. Include the email on your account, job ID, and Paystack payment reference if available.